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Principles
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From the very beginning MindFusion has kept its fundamental principles how to work and treat our clients. Our principles have built the success of our company, they are the important rules that guide us every day:
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- Provide outstanding quality
- Whether we add new features to an existing product, design a new one from scratch, provide
technical support or document a release, we always put our best efforts in achieving the best
possible results. We never compromise on quality, we've built our company upon it.
- Respect time and its limits
- We value time and we try to keep our development cycle short. We make frequent updates to our
products and we stay alert for any obstacles that may slow down development. We know we
operate in a business environment that changes at breath-taking speed and we keep the pace.
- Deliver exclusive customer service
- Providing excellent customer support is among our top priorities. We answer any question about any of our products quickly, competently and friendly. We constantly check e-mail, monitor the forum and log in to the help desk. Whether you write us
or call us, you are sure to find reliable assistance.
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- Keep the learning process short and easy
- The API of our products is elegant and simple, member names are self-explanatory. Every class is documented in details, samples are provided for every major feature. There's plenty of code to copy, step-by-step tutorials to download, demos to study.
- Make the software affordable
- We provide a flexible licensing scheme with affordable prices and various ways to pay. Returning customers, customers with limited budgets like freelancers, students etc. as well other groups of business and noncommercial organizations use discounts. Each license gives the owner 12 month upgrades subscription. It costs only 40% of the license price to continue the subscription for another 12 months.
- Understand that users have diverse needs
- In every product release we implement as many features requested by clients as possible. We cooperate with customers, whose demands are too distant from the product roadmap, to discover the best possible way to customize the software according to their needs. We know that though developers buy the same product they build various applications in a huge variety of industries and we do our best to integrate all their requirements in a single, coherent product that they will enjoy to use and we'll be proud to develop.
The listed above principles give overall view of the culture of our company - the list is not full and cannot be full - there is always something new to add. No matter how every one of us spends her/his working day the goal is always one: to satisfy our clients as much as possible and to give our best in order to create the best products.
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Diagramming
