MindFusion has always taken special pride in the excellent support that we provide to our clients - for both business and technical issues. Each e-mail received, forum posting or online help ticket is carefully examined by our support engineers (with help from product developers when needed) and competently answered as quickly as possible. The thankful and praising letters we receive are the highest reward we can get for the exceptional efforts we put in supporting our clients. We have posted some of the feedback at the testimonials page.
MindFusion provides standard support to all its clients as well product evaluators free of charge. For those who require higher support level, there is the premium support. Below is a list of the key support features that we offer and a comparison between the support levels:
| Support Feature |
Standard Support |
Premium Support |
| Number of support cases |
unlimited |
unlimited |
| Support in english and german |
 |
|
| Guaranteed response |
|
|
| E-mail response order |
E-mails are answered after premium support e-mails, in the order received |
E-mails are answered with priority before all standard support e-mails |
| Response order for tickets through the help desk |
Questions are answered after premium support questions, in the order received |
Questions are answered with priority before all standard support questions |
| Response order for posts at the discussion forums |
Posts are answered after premium support posts, in the order posted |
Posts are answered with priority before all standard support posts |
| Live chat (instant messaging) |
|
|
| Telephone support |
|
Yes, at a prearranged date and time |
| Period of support subscription |
Requires an active upgrade subscription |
Requires an active upgrade subscription |
| Price |
Free of charge |
200 USD per week
or
500 USD per month |
Suites
